Refund Policy

Last updated: 9 June 2026

1. General policy

Refunds are reviewed case by case depending on the project stage, work completed, resources allocated, and agreement with the client.

2. Before work starts

If payment was made but work has not started, a refund may be considered after deducting any unavoidable transaction, planning, or administrative cost.

3. After work starts

Once design, development, planning, consultation, or implementation work has started, partial or full refund eligibility may reduce based on work already completed.

4. Non-refundable cases

Payments may be non-refundable for completed milestones, delivered files, deployed work, custom development already performed, or cancellations caused by missing client feedback or changed requirements.

5. Refund request process

To request a refund review, contact Cloud Era support with your registered email, transaction reference ID, project name, and reason for the request.

6. Timeline

Approved refunds, if any, will be processed through the original or mutually agreed payment method within a reasonable business period.